Delete your StepHigh account and data
Effective date: April 9, 2026
Delete in the app
- Open the StepHigh app.
- Sign in to the account you want to delete.
- Go to Settings.
- Choose Delete Account.
- Complete the confirmation or reauthentication step.
What is deleted
Account deletion removes the StepHigh account profile document and quiz history linked to the account, including profile fields, country, notification preferences, quiz attempts, score history, time spent, streak-related records, and subject analytics stored in the StepHigh database.
What may remain temporarily
Some information may remain for a limited time in backups, security logs, provider logs, fraud prevention records, app store records, or legal records where retention is required. These records are not used to recreate the deleted account.
Request deletion help
If you cannot access the app, email privacy@stephigh.io with the subject line "Delete StepHigh Account". Include the email address linked to your StepHigh account. We may ask for verification before deleting data.
Delete quiz history only
If you want to keep your account but clear practice history, use the Clear Quiz History option in Settings.
Expected timing
In-app deletion starts immediately after confirmation. Manual deletion requests are usually handled within 30 days after verification, unless a different timeline is required by law.